Privacy Policy for Wavelength Wellness
1. Introduction
Welcome to Wavelength Wellness (“we”, “us”, or “our”). We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (https://wavelengthwellness.co.za/), book our services, or communicate with us.
By using our website and services, you consent to the data practices described in this policy.
2. Information We Collect
We may collect personal information from you in a variety of ways, including:
Information You Provide to Us:
Contact Information: When you fill out our contact or consultation forms, we collect your first name, last name, and email address.
Booking Information: When you book a "free consultation" or other services, we may collect your name, email address, phone number, and any other information relevant to your appointment.
Communication: When you contact us via email or other channels, we may keep a record of that correspondence.
Information We Collect Automatically:
Log and Usage Data: Like most websites, we may collect information that your browser sends whenever you visit our website. This may include your IP address, browser type, pages visited, the time and date of your visit, and other statistics.
Cookies and Web Beacons: We may use cookies to enhance your experience on our site. Cookies are small files stored on your device that help us understand your preferences for future visits. You can instruct your browser to refuse all cookies, but some parts of our site may not function as a result.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
Provide, operate, and maintain our services.
Schedule and manage your appointments and consultations.
Respond to your comments, questions, and requests.
Send you marketing and promotional communications, should you opt-in to receive them.
Improve our website, services, and customer experience.
Comply with legal obligations.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business (e.g., booking software providers), so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Under South Africa's Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information. These rights include:
The right to be notified that your personal information is being collected.
The right to access your personal information.
The right to request the correction, destruction, or deletion of your personal information.
The right to object to the processing of your personal information.
To exercise these rights, please contact us using the contact information below.
7. Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@wavelengthwellness.co.za
Phone: 060 087 7474
Address: 36 Franklin Road, Claremont, Cape Town, 7706
